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The Serious Stuff

I know I know, but even rebellious relaxation needs a few rules to keep everyone safe & happy...

Professional Qualifications

​Core Qualifications

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  • Level 3 Diploma in Full Body Massage, including Anatomy & Physiology (VTCT/ITEC, Ofqual regulated)

  • Practitioner's Diploma in Indian Head Massage (ABT & CThA accredited)

  • First Aid at Work Certification (traing provider: St. Johns Ambulance)

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Continuing Professional Development ​

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Massage therapy related (completed)

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  • Scarf Stretch Priming Method (training provider: Joni Hodson, The Fascia First Facialist)

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Inclusion & accessibility related (in progress)​

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  • Oliver McGowan Mandatory Training - the UK government's official learning disability and autism training course

  • Neurodiverse Training (CPD) - Hypermobility & Ehlers-Danlos Syndrome in Autism & ADHD, and Autism & LGBTQIA+ Identities.

 

I fully recognise and am grateful for my own lived experiences, but I am just 1 voice within wonderfully varied communities. I genuinely love learning, and I’m committed to continually expanding my understanding of different experiences and ways of existing... and most importantly, bringing that learning into Happy Heads.

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If you have lived experience or expertise, or something I could learn from, I’d love to hear from you. Happy Heads is a work in progress, and your feedback helps make it even better :)

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Legal Compliance

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Data Protection & Registration

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Happy Heads Club has applied to register with the Information Commissioner's Office (ICO), the UK's independent body responsible for upholding data protection and privacy rights. This registration is currently being processed, and once approved, confirms Happy Heads Club is compliant with data protection law when handling your personal information. Please see our privacy policy below.

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Insurance


I am fully insured to practise via Westminster Insurance. Please note, my current training and insurance do not cover pregnancy massage or oncology massage and I'm unable to offer these services.

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Happy Heads Policies

Deposits & Rescheduling

A 50% deposit is required to secure all 1:1 session bookings, with the remaining amount payable at the time of treatment. Deposits are non-refundable, but can be transferred to a future booking when at least 48 hours' notice is given.

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Behind every Happy Heads appointment is time spent preparing, setting up, and holding a slot just for you. If you need to reschedule, please be sure to give at least 48 hours' notice so your deposit stays protected.

 

Less than 48 hours' notice, or simply not showing up, means the deposit is retained.

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Thank you so much for understanding, and for supporting a small business.

Health & Treatment Policy

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When treatment can't go ahead

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Some circumstances mean I can't provide treatment, temporarily or at all, including:

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  • Infectious illness (COVID-19, fever, contagious symptoms)

  • Infectious skin condition or new unexplained rash

  • Suspected or confirmed blood clot / DVT

  • Recent major surgery (until medically declared fit)

  • Pregnancy, or cancer diagnosis or current cancer treatment (not currently trained in pregnancy or oncology massage, but this will be on the menu soon!)

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Some conditions don't automatically mean "no", they mean we adapt!

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If you're living with arthritis, joint pain, allergies, a chronic condition or other health considerations, we can look at safe ways to adapt treatment.

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We might skip an area, adjust the pressure or swap to something super gentle, like feathers or other ASMR tools (this is one of the joys of Happy Heads. It's all about adapting the experience to you.

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On occasion, I may need consent from a medical professional first, and when in doubt, I'll always err on the side of caution.

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Pre-treatment checks & paperwork (sigh!)

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1:1 treatments: around 72 hours before your appointment, you'll receive a consultation form by email (i promise it's as fun & as engaging as I could make it!). Please complete it honestly, it gives me the information I need to understand your health, identify anything that may affect your treatment and make sure I can personalise the session appropriately.

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Shorter treatments at events & pop-ups: we won't make you fill out the paperwork equivalent of a mortgage application! But we will have a quick consultation chat before we start, covering the key things I need to know to ensure your treatment safe.

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My professional limitations

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I am... the owner of a Level 3 Diploma in Full Body Massage, including Anatomy & Physiology (VTCT/ITEC, Ofqual regulated), and an accredited Indian Head Massage practitioner (ABT & CThA accredited). I'm trained to provide full-body massage and Indian head massage in the traditional relaxing style I was taught (or lighter!).

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I am not... a sports massage therapist, deep tissue specialist, physiotherapist or doctor. I won't diagnose conditions, treat injuries or advise on pain management. Please always seek advice from a doctor or relevant qualified professional, I'll happily point you in the right direction if I can :)

 

The "Don't be a Plonker" Policy

At Happy Heads kindness is non-negotiable. It is a place for all minds, bodies, identities, sexual orientations, ethnicities, genders, abilities and backgrounds, and zero tolerance is given to anything that makes another person feel unwelcome, judged, belittled or unsafe.

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We are a professional and strictly non-sexual massage service. Any suggestive, lewd, or inappropriate behaviour, in person or via any other form of contact, will not be tolerated.

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Crossing these boundaries will likely result in treatment being ended without refund, future bookings refused, and contact blocked. Depending on severity, incidents may be reported to the appropriate authority and the police.

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Be kind. Be respectful. Don't be a menace.

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Privacy Policy

Last updated: August 2026

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Happy Heads Club is operated by me, Sophie Hall, based in Northstowe, Cambridge. I am responsible for keeping your personal information safe and using it fairly.

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Contact: sophie@happyheadsclub.com

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What's collected

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When you book a treatment, the data collected is:

  • Your name, email address, and phone number (if provided)

  • Booking and appointment details

  • Relevant health information, including medical conditions, injuries, allergies and contraindications, provided through your consultation/intake form

  • Payment information is processed separatly & securely by Square - I do not have access to, or store, your full card details

  • Any key/relevant information you provide when contacting me

  • Basic website information collected through Wix, including cookies where applicable

 

Why it's collected

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Your information is used to:

  • Manage your booking and provide a safe treatment

  • Contact you about appointments

  • Check that your treatment remains suitable & safe

  • Process payments

  • Keep appropriate business, financial and insurance records

  • Respond to enquiries, complaints or legal matters

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Wix hosts the Happy Heads Club website, which uses cookies to help the site function and to understand visitor usage and analytics. You'll see a cookie consent banner when you first visit, and you can find full details of what Wix collects and how it's used in Wix's own Cookie Policy and Privacy Policy, available at wix.com/about/privacy.

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Your health information is special category data under UK GDPR. I only collect information that is relevant to your treatment and, where I rely on consent, I will obtain your explicit consent through the consultation process using the relevant paperwork.

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Who sees your information

 

Your information is primarily accessed by me, Sophie Hall. 

 

I use trusted legitimate services to run Happy Heads Club, including:

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  • Wix for website hosting and website services

  • Square, for appointments and secure payment processing

  • Google Workspace, for business emails and Forms

 

The above providers may process limited information on my behalf. I do not sell or share your contact details or any information provided.

 

Your health information is treated confidentially and will not be shared with anyone. It will only be disclosed where you have given permission, and if necessary in an emergency, or where I am legally required to do so.

 

How your information is kept

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Client and consultation records are retained for a minimum of 7 years, in line with the requirements of my professional insurance, and are securely deleted after this period unless a longer retention period is required by law.

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Your rights

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You can ask me to:

  • Share what personal information I hold about you

  • Correct inaccurate information

  • Delete your information where legally possible

  • Stop using your information for a specific purpose, or pause using it while we sort out any queries

  • Withdraw consent where I rely on consent

 

To exercise your rights, please email sophie@happyheadsclub.com. You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how your information is handled.

 

ICO registration

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Happy Heads Club has applied to register with the Information Commissioner's Office (ICO). Our registration number will be added here once confirmed.

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